Refund Policy for SVGverseAI
1. Introduction
Welcome to SVGverseAI. This Refund Policy is incorporated into our Terms of Service and applies to all purchases made through our website, products, and services. By making a purchase with SVGverseAI, you agree to the terms of this Refund Policy.
2. General Refund Policy
All payments made to SVGverseAI are non-refundable unless otherwise stated in this policy. We strive to provide the best possible service and product quality, and we encourage you to contact us if you experience any issues.
3. Subscription Cancellations
Cancellation by User:
You may cancel your subscription at any time. However, no refunds will be provided for the remaining period of the subscription. After cancellation, you can continue to use your credits until the end of the current billing cycle.
Post-Cancellation Usage:
If you cancel your subscription, you can use your available credits for the next 45 days. After this period, you will no longer have access to your credits unless you resubscribe.
4. Refund Exceptions
Refunds may be issued under the following exceptional circumstances:
Duplicate Charges:
If you were accidentally charged twice for the same transaction, please contact us within 30 days of the charge for a refund of the duplicate amount.
Service Disruption:
If SVGverseAI experiences a significant service disruption that affects your ability to use the service, we may, at our discretion, offer a partial refund or credit for the affected period.
5. Payment Processing
We use Razorpay for payment processing. Any disputes or issues related to payment processing should be addressed to Razorpay. For more information, please visit [Razorpay's website] https://razorpay.com
6. Contact Information
For any questions or concerns regarding our Refund Policy, please contact us at [email protected]
7. Changes to the Refund Policy
We reserve the right to modify or replace this Refund Policy at any time. If a revision is material, we will provide at least 14 days' notice prior to any new policy taking effect. What constitutes a material change will be determined at our sole discretion.
By making a purchase with SVGverseAI, you acknowledge that you have read, understood, and agree to be bound by this Refund Policy.